PAYMENTS

Currencies

Payments, as well as refunds are operated in Euro (EUR).

Proposed payment methods

Our site https://www.koshka-paris.com offers the following payment methods:

• Payment by credit / debit card: Visa, Mastercard, American Express ;
• Payment by a PayPal account ;
• Payment by bank transfer ;
• Payment by gift card / promotion code issued by Koshka Paris.

We also offer the possibility of payment in several installments via the amla platform. This service is currently available in France only.

Payment security

The protection of your personal data is an integral part of Koshka Mashka Company’s, owner of koshka Paris brand, values.

Your personal data remains private and confidential, and we only share it if you allow us to do so or if the law requires us to do so. For more information, please refer to our privacy and personal data protection policy.

Transactions on our website https://www.koshka-paris.com are carried out on the following payment platforms: PayPal, stripe and alma.

These payment solutions are highly secure. They ensure the encrypted transmission of data relating to the transaction between the user's workstation (computer, iOS, Android, BlackBerry tablet or mobile) and the payment platforms.

Thus, your confidential data (the 16-digit bank card number, the expiration date and the visual cryptogram) are directly transmitted encrypted to the payment platforms concerned and are not stored on the servers of our website https://www.koshka-paris.com.

New verification process for credit / debit card payments

Since the start of 2021, new regulations around bank account security came into effect as part of the EU Payment Services Directive (PSD2).

These new measures were implemented to make your online payments even more secure.
The PSD2 protects your credit / debit card details with a process called “Two factor authentication”, which requires that you verify your identity to prove that it is you, and not someone else, who is using your card. With the new, added security of PSD2 regulations, a person who steals your phone, your computer or your bank card will not be able to make an online payment.

As of January 2021, banks are required to implement two factor authentication for online payments above a certain order value.

Now, when you order from Europe, you may be directed by your bank to a 3D Secure authentication page. There are many ways to authenticate online payments, and you may be asked to confirm your identity by text, e-mail, or even TouchID. Once your payment has been authenticated and your order has been placed, you will be redirected to the Koshka Paris order confirmation page. We will notify you by e-mail as soon as your order has been confirmed.

If you are experiencing any troubles with credit / debit card payments, we recommend you check with your bank to see whether your card is already registered for 2-factor authentication. Your bank should tell you what to do if your card is not yet registered for two-factor authentication.

In the meantime, to avoid encountering payment issues for your Koshka Paris orders, we recommend you opt for an alternative payment method (payment by a PayPal account for example), since this verification method only applies to credit / debit card cards for the moment.

Please note that, depending on the bank, you may have the option of adding Koshka Paris to your list of trusted shops, which would avoid additional checks when you shop next time on our site. Please contact your bank for more information on this.